Refund policy
Online Purchases
If you have changed your mind about an online purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase.
You can contact us by phoning our Customer Service team on 0872153079 or by emailing us at info@coastcontemporaryfurniture.com.
Return terms & conditions:
- To receive a full refund for your online order, the item must be in a resaleable, "as new" condition and be in the original, undamaged packaging.
- It is your responsibility to return the item(s) to our store on main street, Donegal town, F94 HK09.
- If unable to return your product(s) we will arrange collection during normal business hours (Monday to Friday) if requested. In such circumstances, an additional charge of €49 will apply to cover the cost of collecting and returning the item(s). This is in addition to courier fees.
- The onus is on the customer to ensure they are happy with the product before disposing packaging. The customer is liable for any diminished value of the goods due to improper handling and care when submitting a return request.
- Accessory & furniture items will be returned at the customer's own expense should the product be unsuitable.
- We will not reimburse any costs accrued using alternative return methods other than the options provided to you.
- Refunds will be processed to the original payment method used at time of purchase usually within 14 days.
We are unable to offer a return on the following products:
Made to Order item(s), Floor models, Display models, Sale items & Gift Cards/Vouchers
If an item is unsuitable for return due to health or hygiene reasons and was unsealed by the customer after delivery it may not be returned unless faulty.
My item does not fit:
The measurements for all of our products are listed at the bottom of each of our product pages and also within a dimension image on that page. They are also displayed on the point-of-sale in all of our stores. It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways, etc...).
If the item does not fit, and you purchased it online, it can be returned within the 14 days cooling-off period. It must have not been used and must be in perfect resale-able condition. It must not be an item that was custom made for your measurements.
How to return
Return your item to your our store in Main Street, Donegal Town, Co.Donegal F94 HK09
When the product is not suitable:
Please email info@coastcontemporaryfurniture.com. and include the following information
- Your order number
- The name of the item you received and wish to return/refund.
- Inform us of your preferred return option
We will respond to your message as quickly as we can and process your refund once the item has been returned to us.
When the product is damaged:
Please email info@coastcoastcontemporaryfurniture.com and include the following information.
- Your Order Number
- The name of the item you received damaged/defective.
- Photo of damaged/defective item.
- Whether you prefer a refund or a replacement item.
We will respond to your message as quickly as we can. In the meantime, please do not throw away your damaged/defective item. We may ask you to send the damaged/defective item back to us
We have a 48 hour return policy, which means you have 48 hours after receiving your item to request notify us of a damages/faulty product.
Refunds on damaged items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.
In-store Purchases
If you have changed your mind about an in-store purchase, you have 14 days from the day you received your product(s) to inform us of your intention to return your purchase. We offer and exchange or store credit on in-store purchases unless faulty.
You can contact us by phoning our Customer Service team on 0872153079 or by emailing us at info@coastcontemporaryfurniture.com.
Return terms & conditions:
- It is your responsibility to return the item(s) to our store on main street, Donegal town, F94 HK09.
- The onus is on the customer to ensure they are happy with the product before disposing packaging. The customer is liable for any diminished value of the goods due to improper handling and care when submitting a return request.
- Accessory & furniture items will be returned at the customer's own expense should the product be unsuitable.
- We will not reimburse any costs accrued using alternative return methods other than the options provided to you.
- If faulty refunds will be processed to the original payment method used at time of purchase usually within 14 days.
In-store returns exclusions:
We are unable to offer a return/exchange on the following products:
Made to Order item(s), Floor models, Display models, Sale items & Gift Cards/Vouchers
If an item is unsuitable for return due to health or hygiene reasons and was unsealed by the customer after purchasw it may not be returned unless faulty.
My item does not fit:
The measurements for all of our products are listed at the bottom of each of our product pages and also within a dimension image on that page. They are also displayed on the point-of-sale in all of our stores. It is your responsibility to measure the area in which you will be placing your new furniture, along with the route to the item’s final destination (doorways, stairways, etc...).
If you purchased your item in-store and it does not fit, it can be returned but it will be subject to a restocking charge of 30% of the original purchase price, and a store credit note will be issued. It must not have been used and must be in perfect resale-able condition.
How to return
Return your item to your our store in Main Street, Donegal Town, Co.Donegal F94 HK09
When the product is not suitable:
Please email info@coastcontemporaryfurniture.com. and include the following information
- The name of the item you purchased and wish to return/refund.
- Inform us of your preferred option of exchange or credit note
We will respond to your message as quickly as we can and process your request once the item has been returned to us.
When the product is damaged:
Please email info@coastcoastcontemporaryfurniture.com and include the following information.
- The name of the item you purchased damaged/defective.
- Photo of damaged/defective item.
- Whether you prefer a refund or a replacement item.
We will respond to your message as quickly as we can. In the meantime, please do not throw away your damaged/defective item. We may ask you to send the damaged/defective item back to us
We have a 48 hour return policy, which means you have 48 hours after purchasing your item to request notify us of a damages/faulty product.
Refunds on damaged items
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process the refund.